Refund Policy

Firstly, if you have a need to consider a refund or replacement, you likely ordered a product from us. Which means we owe you a “thank you!”.  A legion of happy customers is our greatest asset and as such we promise to do our very best to ensure an amazing customer experience and rest assured, to make right any hiccups along the way.



To start a return, you can contact us at contact@greenheirloom.in If your return is accepted, Instructions on how and where to send your package will be given. Items sent back to us without first requesting a return will not be accepted. 


You can always contact us for any return question at contact@greenheirloom.in, alternatively you can contact us at +91 7012506499 or +91 9902470102.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. A picture of the product if there are any defects would be helpful. 


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We hope to ensure a smooth process as we realise your efforts.